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Events
Event Registration Process
What happens when a guest registers for your event? Let's walk through the flow.
Collect Feedback from your Event Guests
Send a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media.
Adding Hosts and Managers to Your Event
Easily manage events with your friends and team.
Event Referrals
Let guests invite their friends to your event and see which guests are sharing the event.
Check In Guests for In Person Events
Scan guests tickets to check them in for in person events. This helps you manage who joins your event and gives you attendance.
Hiding Your Event Location
You can set up your event to only share the location with approved guests.
Luma with Zoom Webinars
Luma can automatically create Zoom Meetings or Webinars.
Event Insights
Understand how people are finding your event and registering.
Crypto Features in Luma
Token gate your events, collect Ethereum + Solana addresses, and more.
Multi-Session Events
Support for multi-session events is ending January 2024
Updating a Guest's Email or Name
You can add a guest or direct them to the settings
Event Guest List
Show or hide your event guest list on the event page
Featuring Your Event on Luma
We feature great events to boost their reach.
Updating Event Information
Keep your guests informed with changes to your event
Hybrid Events
Host events with both a physical and online location
Canceling an Event
You can cancel an event to delete the event and refund guests
Getting Receipts for Your Tickets
Learn how to generate receipts or invoices for your paid Luma tickets.
Setting your Event Visibility
Learn more about your event’s Visibility settings and how you can set it for your event.
Sending or Scheduling Event Blasts
Learn how to send or schedule Blasts to communicate to guest more about your event.
Event Terms
Learn how to create Terms question type, and optionally collect signature.
Calendar
Luma Calendar Overview
Luma Calendar lets you easily share and manage your events. Every event on Luma is part of a calendar.
Inviting and Adding Guests to Your Event
Learn how to easily send invites and the difference between adding and inviting guests.
Understanding Calendar Permissions
Manage events with your calendar and transfer an event to a different calendar.
Managing Calendar Members
See the list of your calendar members on the Calendar > People tab
Making Money
Creating a Paid Event
Sell tickets to your event.
How to set up your Stripe Account
Set up your Stripe account and collecting money for your events
Create Coupons for Paid Events
Give people free or discounted access to paid events.
Refunding a Guest
You can refund a guest's payment for an event.
Group Registration
Allow guests to register or purchase multiple tickets
Taxes and VAT
You can set a tax rate for all events under your calendar
Payment Methods
Learn how to accept credit card, Apple Pay, Google Pay and other payment methods.
Canceling an Event
You can cancel an event to delete the event and refund guests
Getting Receipts for Your Tickets
Learn how to generate receipts or invoices for your paid Luma tickets.
Disputed Payments
If someone disputes a payment, you can contest it or reach out to them.
FAQ
How does Zoom attendance work?
We track event attendance in two ways — based on people who click the join link and pulling data from Zoom.
What countries can I accept payments from?
We support receiving payments from all countries and can pay hosts in 40+ countries.
Languages
Use Luma in other languages on web and iOS.
What do we do with the data we collect?
We don't sell or share your data. We store only what's needed for the Luma application and our internal analytics.
Integrations
Integrate using our API or Zapier
GDPR / Security
Luma is GDPR compliant. Learn more about our security practices.
Disabling or Enabling Notifications and Reminders
Learn how to manage your notifications and reminders on Luma
Integrations
Helpful Tips
Case Studies
Tens of thousands of event hosts use Luma to bring their community together.
Rich Text on Luma
We've built a powerful, easy-to-use rich text editor that you can use for your newsletters, community library, and event descriptions.
Merging Luma Accounts
You can add multiple emails to your Luma account.
Email Consent and Cold Emailing
We do not allow emailing people without their consent.
Luma for Non-Profits
If you are a non-profit, we'd like to support you with a discount for Luma Plus.
Featuring Your Event on Luma
We feature great events to boost their reach.
Troubleshooting
Social Images
The social networks may store an old version of the image for your event. You can tell the social networks to use your new image.
Troubleshooting Google Calendar Invites
Luma should automatically add your events to your Google Calendar. You can see how that works and see how to troubleshoot it.
Email Delivery + Open Troubleshooting
Learn how email tracking works and how to troubleshoot any issues.
Problems with Email Auto-Clickers
Email security extensions can cause issues by auto-clicking links in your Luma emails.
Luma Plus
Understanding Import and Event Invite Limits
Different plans allow you to invite more people to your event but you can always have unlimited registrations.
Cancelling Luma Plus
You can cancel your Luma Plus at any time for any reason.
Facebook / Meta Tracking Pixel
Set up a Meta tracking pixel to track event registrations
Google Analytics Measurement ID
Set up a Google tracking pixel to track event registrations
Managing Luma Plus
You can update your payment method, turn off auto-renewal and more