Welcome. How can we help?
Event Registration Process
What happens when a guest registers for your event? Let's walk through the flow.
Collect Feedback from your Event Guests
Send a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media.
Adding Hosts and Managers to Your Event
Easily manage events with your friends and team.
Let guests invite their friends to your event and see which guests are sharing the event.
Check In Guests for In Person Events
Scan guests tickets to check them in for in person events. This helps you manage who joins your event and gives you attendance.
Hiding Your Event Location
You can set up your event to only share the location with approved guests.
How to Stream and Record Your Event
A guide to Zoom's video quality and recording settings.
Luma with Zoom Webinars
Luma can automatically create Zoom Meetings or Webinars.
Understand how people are finding your event and registering.
Crypto Features in Luma
Token gate your events, collect Ethereum + Solana addresses, and more.
Support for multi-session events is ending January 2024
Creating a Paid Event
Sell tickets to your event.
How to set up your Stripe Account
Set up your Stripe account and collecting money for your events
Create Coupons for Paid Events
Give people free or discounted access to paid events.
Refunding a Guest
You can refund a guest's payment for an event.
Selling Multiple Tickets to an Event
We don't natively support group purchasing, but there are some workarounds.
How does Zoom attendance work?
We track event attendance in two ways — based on people who click the join link and pulling data from Zoom.
What countries can I accept payments from?
We support receiving payments from all countries and can pay hosts in 40+ countries.
Can I use Luma in other languages?
We are actively translating Luma. Reach out to us.
What do we do with the data we collect?
We don't sell or share your data. We store only what's needed for the Luma application and our internal analytics.
The social networks may store an old version of the image for your event. You can tell the social networks to use your new image.
Troubleshooting Google Calendar Invites
Luma should automatically add your events to your Google Calendar. You can see how that works and see how to troubleshoot it.