Understanding Payouts and Event Proceeds
If you're selling tickets or memberships through Luma, here’s how to view your sales history and understand how payouts work.
Viewing Sales and Event Proceeds
You can track your sales on both the event and calendar levels.
To view sales for a specific event:
Go to the Event Page > Manage > Guests tab
This will show all attendee information, including ticket type and payment status.
To view proceeds across all events under a calendar:
Go to your calendar > Payment tab > Scroll down to Sales History
Here, you can download a CSV of all transactions or click the link next to each transaction to view the details directly in Stripe.
How Payouts Work
Most Stripe accounts are set to a rolling payout schedule by default, meaning that funds are typically sent on the next business day or shortly after.
To view your payout records:
Go to your calendar > Payment tab > Scroll down to Payout History
You can click on a payout to open the Stripe dashboard which has more information about the payout and associated charges.
Fees and Deductions
Luma’s platform fee and Stripe’s processing fee are automatically deducted from each transaction as it occurs.
You can see the full breakdown of fees in each transaction directly in Stripe.