Updating Guest Information

When managing your event, you may need to update various aspects of a guest's information or registration. This guide covers how to change a guest's status, manage their tickets, and handle name or email updates.

Accessing Guest Details

To update any guest information:

1. Go to your event's Manage Event page
2. Click on the Guests tab
3. Click on any guest to open their Guest Details panel

Changing a Guest's Status

You can change a guest's registration status to:

• Going (Approved)
• Waitlist
• Not Going
• Pending

Note: You cannot change a guest back to "Invited" status once they've registered.

To change status:

1. In the Guest Details panel, click on the status dropdown
2. Select the new status
3. Choose whether to notify the guest (notification is enabled by default)
4. Optionally add a custom message if notifying the guest
5. Click Update Status

The guest will receive an email notification about the status change unless you disable notifications.

Managing Guest Tickets

If your event has multiple ticket types or allows group registration, you can add or remove tickets for a guest.

To modify tickets:

1. In the Guest Details panel, look for the ticket management section
2. Click Add Tickets to grant additional tickets of different types
3. Click Remove next to existing tickets to invalidate them
4. Save your changes

Important: A guest must always have at least one valid ticket. The system won't allow you to remove all tickets.

Updating a Guest's Name

Guest names are part of their Luma profile, which is shared across all events they attend. As a host, you cannot directly edit another person's profile information.

Options for name updates:

• Direct the guest to lu.ma/settings where they can update their own name
• They can also use the Luma iOS app to update their profile

Updating a Guest's Email

Like names, email addresses are tied to a guest's Luma account and cannot be directly changed by hosts.

If a guest registered with the wrong email:

1. Add a new guest with the correct email:

   • Click Invite Guests on the Manage Event page
   • Enter the correct email address
   • Click Preview
   • Toggle on Add guests directly to event
   • Submit to add them as approved

2. Update the original guest's status to "Not Going":

   • Find the guest with the incorrect email
   • Change their status to "Not Going"
   • Disable notification to avoid confusion

Remember that all changes to guest information are logged in your event's activity history for transparency and record-keeping.