SMS / WhatsApp Messages

You can link your phone number to Luma at lu.ma/settings or within the Luma iOS app.

We send event invites, reminders, blasts, and other messages via SMS or WhatsApp if you have your phone number linked.

If you'd like to opt out of these messages, you can update your Notification Settings or reply STOP to the messages.

If you are an event host and you send out a blast, we will automatically detect who has their phone number linked and send them an SMS. Guests have control over how they receive communications for email so as a host, you cannot turn off email / SMS for a specific communication.

SMS vs WhatsApp

We choose between SMS and WhatsApp to send messages based on the country your phone number is registered in. This list can change over time. For sending messages to the US and Canada, we use SMS while most other countries are via WhatsApp.

How to Reactivate Messages

If you've previously opted out of messages and want to start receiving them again:

For SMS (US):

• Send the word START to 96056

For WhatsApp (International):

• Reply START to the latest conversation you have with the Luma number
• The message must contain only the word "START" (spaces before or after are okay)
• For example, "START" will work, but "Can I START receiving messages?" will not