Payment + Require Approval
Luma supports collecting payment for tickets that require approval. You don't need to do anything special to set this up other than toggling Require Approval and setting the price for a ticket.
When someone registers for a ticket that requires approval, their payment method will be authorized and a hold will be placed on their card (or other payment). If you approve their registration, we will complete the charge so that the funds are captured. If you decline their registration, we will release the hold on their payment method.
Here are some commonly associated questions:
"Why am I seeing a charge on my card when I'm not approved?" — For some guests, it may look like the hold on their card is a charge. They should be able to look at their bank or credit card's portal to get more information. As a host, you can also look at the Guests tab to see if the payment is Pending or Completed.
"Why can't I pay with iDEAL or another payment method?" — While we support many different payment methods, we aren't able to support all of these for Require Approval. For Require Approval we need to be able to collect the payment details and then capture the charge at a deferred time — not every payment method supports this.
"How long does the hold last?" — This will depend on the payment method but it's typically a week. But as a host, you can collect payment even after that the hold leaves the card.
"How can I cancel the hold on my card?" — If a guest cancels their registration, we will automatically lift the hold on their card. This may take a bit of time to show up on the card statement.
"Can I do require approval + payment without placing holds on cards?" — As a host, you are not able to configure this.